Today , some parts of the world are starting to get back to normal: 53% of American consumers plan to fly on a plane later this year, and 97% plan to shop in a store . The reopening will also introduce a number of new questions regarding policies, protocols fax number list and updated security measures. This adds new challenges for agents, who will be on the front lines, and who are already dealing with increased workloads and more fax number list demanding customers. In fact, 82% of consumers expect to continue contacting customer service at the level demanded by the pandemic, but only 36% of service professionals feel fully prepared to fax number list handle an increase in service cases and assistance.
“We are on the cusp of a grand reopening of society, and companies know they need to quickly adapt to the moment ,” said Clara Shih, CEO of fax number list Salesforce Service Cloud . "While customers and businesses alike are eager to return to in-person experiences, the digital behaviors we learned and became accustomed to during the pandemic fax number list are here to stay." According to a Forrester report by Kate Leggat, VP Principal Analyst at Forrester, “ Customer service managers need to be aware of three massive trends in 2021 to fax number list weather the storm : AI-powered digital experiences underpin a huge customer service,
The desks that agents currently have allow them to serve customers better, and customer service technology allows resiliency and sustainability to be maintained.” Services from anywhere with Service Cloud 360 For companies in fax number list the process of development, it is necessary to manage to add value to the commitment of each client –from online to face-to-face, passing through the collection at the door– and thus enhance the rapid assistance fax number list work carried out by their customer service department, well if they work from home, in the office or with a hybrid model. This relaunch includes key updates to Service Cloud Voice, Workforce Engagement, Visual Remote Assistant, and more, all applicable across both fax number list manufacturing and distribution industries.